Customer Success Manager (m/f/d)

Any Questions? Please contact us!

Marion Prasse BrandMaker HR Career

Marion Prasse

Director HR

Rueppurrer Str. 1
76137 Karlsruhe

This job awaits you:

  • As Customer Success Manager, you will be responsible for the strategic support and consulting of our top customers in order to increase the value of the relationship on both sides in the long term. That means you…
    • develop the appropriate solution approaches from business models, customer processes and challenges
    • understand the use cases of the customers and can implement them in our solutions
    • can generate added value for customers through Business Partnering
    • develops best practices for business requirements and highlights efficiency potentials in our customers’ value chain
    • advises clients not only on the operational implementation, but above all on an equal footing with strategic goals
  • Furthermore, you will support our customers in order to meet the challenges of digitization extremely successfully by using our solutions
  • You ensure high satisfaction and above-average retention of our existing customers
  • You actively identify opportunities for upsells in existing projects
  • You also work very closely with the other teams at BrandMaker with the goal of implementing new measures for sustainable customer loyalty and support your colleagues in the further development of the product


You bring this for the job:

  • At least 5 years of professional and project experience, ideally in a marketing department of a large international company or on the side of a large agency or as Customer Success or Sales Manager of a SaaS company in a comparable environment
  • A sound marketing expertise that enables you to provide our clients with comprehensive strategic advice
  • You see yourself as a generalist with high service orientation
  • Pronounced empathy, by means of which you easily succeed in building a successful and resilient relationship with your customers
  • Standing and confidence to interact with the management level of demanding customers
  • Excellent presentation skills
  • You work goal and solution-oriented and never lose sight of your KPIs
  • Experienced handling of MS-Office and ideally Salesforce
  • You have a university degree
  • Business fluent German and English
  • Independent, pragmatic and customer-oriented approach
  • You keep a cool head even in heated situations and are an excellent negotiator and moderator
  • Technical understanding and IT affinity to understand our products and ideally already have experience in the B2B SaaS environment
  • A Can-Do mentality that always succeeds in motivating yourself and others


Our offer:

  • The opportunity to strategically expand the exciting business relationships with our largest existing customers from all industries independently
  • The opportunity to work in an agile team to drive the further development of our Customer Success Methodologies.
  • Excellent development opportunities within the company
  • We offer you an attractive location with all shops for daily needs and the direct proximity to the city centre including a multi-storey car park and direct tram connection
  • Many benefits to choose from
Share on facebook
Share on twitter
Share on linkedin
Share on xing

Be a part of a great team

At BrandMaker, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out — and set you apart— especially if your career has taken some extraordinary twists and turns. At BrandMaker, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions.


Excellent public transport

Public transport subsidy

BahnCard subsidy

Access to inhouse parking

Free fresh fruit every week Free hot and cold drinks BusinessBike rental Gaming room
Home office option Flexible working hours 30 days of vacation Awesome office parties
Shopping opportunities in the same building Free massage Rental cars for employees Company pension plan

Can't Find the Perfect Job?

Then send us an open application! Remember to tell us what department or type of role you would prefer. We are looking forward to receiving your application!