Customer Success Manager (m/f/d)

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Marion Prasse BrandMaker HR Career

Marion Prasse

Director HR

Rueppurrer Str. 1
76137 Karlsruhe

About the Job:


  • As Customer Success Manager you will be responsible for the strategic support and consulting of our top customers in order to increase the long-term value of the relationship on both sides. That means you…
    • develop the appropriate solutions based on business models, customer processes and challenges
    • understand the use cases of customers and can implement them in our solutions
    • can create added value for customers through business partnering
    • develop best practices for business requirements and highlight efficiency potentials in our customers’ value chain
    • advise clients not only in the operational implementation, but above all on a par with strategic goals
  • In addition, you will support our customers in meeting the challenges of digitization extremely successfully by using our solutions
  • You ensure high satisfaction and above-average retention of our existing customers
  • You actively recognize opportunities for upsells in existing projects
  • You also work very closely with the other teams at BrandMaker with the goal of implementing new measures for sustainable customer retention and support your colleagues in the further development of the product



What You Need to Succeed:


  • At least five years of professional and project experience, ideally in the marketing department of a large international company or on the side of a large agency or as Customer Success or Sales Manager of a SaaS company in a comparable environment
  • A sound marketing expertise that enables you to provide our customers with comprehensive strategic advice
  • You see yourself as a generalist with a high service orientation
  • Pronounced empathy, with which you can easily build a successful and resilient relationship with your customers
  • Standing and confidence to interact with the management level of demanding customers
  • Excellent presentation skills
  • You work goal- and solution-oriented and never lose sight of your KPI
  • Experienced handling of MS-Office and ideally Salesforce
  • You have a degree
  • Business fluent in German and English
  • Independent, pragmatic and customer-oriented approach
  • You keep a cool head even in heated situations and are an excellent negotiator and moderator
  • Technical understanding and IT affinity to understand our products and ideally already experience in the B2B SaaS environment
  • A Can-Do mentality that enables you to motivate yourself and others



What We Offer:


  • The chance to strategically expand the exciting business relationships with our largest existing customers from all industries on an independent basis
  • The opportunity to work in an agile team to drive the further development of our Customer Success Methodologies.
  • Excellent development opportunities within the company
  • Many benefits to choose from
  • You can expect a varied and exciting job in a team of professionals who love their work
  • The hierarchies are flat and the working atmosphere friendly
  • We enable you to work from anywhere in DACH
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Be a part of a great team

At BrandMaker, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out — and set you apart— especially if your career has taken some extraordinary twists and turns. At BrandMaker, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions.


Excellent public transport

Public transport subsidy

BahnCard subsidy

Access to inhouse parking

Free fresh fruit every week Free hot and cold drinks BusinessBike rental Gaming room
Home office option Flexible working hours 30 days of vacation Awesome office parties
Shopping opportunities in the same building Free massage Rental cars for employees Company pension plan

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