Orchestrate your campaigns and marketing spend

Streamline processes from ideation to distribution

Manage content in any format and for any device

Build, share and protect the brand on all touchpoints

Collaborate with local partners to boost mutual success

Your starting point for the operative implementation of all your marketing measures

The core module for your project and workflow management

Coordinate your marketing efforts with fast approvals and transparent reviews

Consolidate key figures from all sources and display them  in dashboards

Centralize and execute your brand management in one portal to maintain your CI

Maintain your digital library with our Digital Asset Management system

Manage your product information in a neutral format for ideal reuse

Adapt and localize high-quality marketing materials compliant with your design

Say goodbye to complex orders via e-mail and automate your booking process

Forward your marketing assets quickly and professionally to interested parties

Simplify the implementation of campaigns and centralize postings for your social media channels

Leverage adaptive integrations with a variety of applications to automate data exchange

Enterprise-grade implementation for your marketing processes

Our roll-out methodology “Smart Launch” will bring you the fastest “time-to-value”

Our thorough custom training enables you to gain maximum benefits

We integrate BrandMaker with your IT environment, to support a seamless digital workspace for your users

We are one of the fastest growing MRM SaaS providers in the world. Get to know us

Get access to our company insights and join our press distribution list

Get to know our distribution and implementation partners

We tread new ground in new directions every day. If that is your thing, get in touch

We are trusted by the world’s most renowned brands. Discover a cross section of our clients

Our SaaS solutions help you to grow your business in a scalable and controlled way

You can expect a competitive offer, both as a multinational or SME

Our solutions are cost-efficient and can be introduced without your IT

Use Smart Launch, our implementation best practice, to gain quick results

Gain insights into marketing operations and digital transformation

Stay in touch and learn about events, products, publications and job openings

Get inspired and informed. Discover our productsheets, whitepapers and media kit

Our consultants and our support team are to help you out. Get in touch

We are looking for a

Customer Success Manager (m/f/d)

Questions? Give us a call!

Marion Prasse

Director HR

Rüppurrer Str. 1
76137 Karlsruhe
Tel +49 721 97791-016


What you can expect:

As Customer Success Manager you will take over the strategic support and consulting of our top customers in order to increase the long-term value of the relationship on both sides. That means you…

  • develop suitable solutions from business models, customer processes and challenges
  • understand the customers’ use cases and can implement them in our solutions
  • can generate added value for customers through Business Partnering
  • develops best practices for business requirements and leverages efficiency potential in our customers’ value chains
  • advises clients not only on the operational implementation, but above all on an equal footing with strategic goals
  • In addition, you support our customers in meeting the challenges of digitization with the use of our solutions extremely successfully.
  • You ensure a high level of satisfaction and above-average retention of our existing customers
  • You actively recognize opportunities for upsells in existing projects
  • You cooperate closely with your sales colleagues in order to support the conclusion of contracts in a targeted manner.
  • You also work very closely with the other teams at BrandMaker with the aim of implementing new measures for sustainable customer loyalty and support your colleagues in the further development of the product

This is what you’re offering for the job:

  • A minimum of10 years of professional and project experience, ideally in a marketing department of a large international company or on the part of a large agency
  • A well-founded marketing expertise that enables you to provide our customers with comprehensive strategic advice
  • You see yourself as a generalist with a high service orientation
  • Strong empathy with which you can easily build a successful and resilient relationship with your customers
  • Standing and self-confidence in order to interact with the management level of demanding customers
  • Excellent presentation skills
  • You work goal- and solution-oriented to never lose sight of your KPIs
  • Experienced handling of MS-Office and ideally Salesforce as well as Adobe Creative Suite
  • You have a completed degree
  • Fluent in German and English
  • Independent, pragmatic and customer-oriented way of working
  • You keep a cool head even in hot situations and are an excellent negotiator and moderator
  • Technical understanding and IT affinity to understand our products and ideally already experience in B2B SaaS environment
  • A Can-Do mentality, with which you succeed again and again in motivating yourself and others.

Our offer:

  • With us you get the chance to develop the exciting business relationships with our largest existing customers from all industries independently and strategically
  • The opportunity in an agile team to drive the further development of our Customer Success methodologies
  • Excellent development opportunities in the company
  • We offer you an attractive location with all shops for daily needs and the direct proximity to the city centre incl. multi-storey car park and direct tram connection
  • Many benefits to choose from
  • 30 days vacation right from the start are our standard
  • With regular events we strengthen the team spirit within all departments
  • The position is initially limited to two years
Share on facebook
Share on twitter
Share on linkedin
Share on xing

We look forward hearing from you!

Our Privacy Policy and Terms of Use for applicants


At BrandMaker, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out — and set you apart — especially if your career has taken some extraordinary twists and turns. At BrandMaker, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions.


Excellent public transport

Public transport subsidy

BahnCard subsidy

Access to inhouse parking


Free fresh fruit every week

Free hot and cold drinks

BusinessBike rental

Gaming room


Home office option

Flexible working hours

30 days of vacation

Awesome office parties


Shopping opportunities in the same building

Free massage

Rental cars for employees

Company pension plan

Can't find the perfect job?

Then send us an open application!

Remember to tell us what department or type of role you would prefer. We are looking forward to receiving your application!