Director Technical Support (m/f/d)

Questions? Give us a call!

Marion Prasse

Director HR

Rüppurrer Str. 1
76137 Karlsruhe
Tel +49 721 97791-016

What you can expect:

  • You, your team and other technical specialists assigned to you are providing first and second level support for our product suite used by customers in Europe and the USA
  • You guarantee a service level of the highest level that fully addresses the needs of our sophisticated customer base and fulfills them
  • You and your team are one of the most important interfaces to our enterprise customers and make an important contribution to their satisfaction
  • You support the success of BrandMaker by further developing a well-coordinated department
  • You have a high degree of freedom, especially in the implementation of strategic goals such as:
    • Further development of the first level support
    • Internationalization and introduction of a 24/7 support
    • Multi-channel support
    • Extension and deepening of the technical know-how within the team
    • Upgrading existing tools and systems
  • You and your team are the contact persons for teams from Customer Success Management, Product Management and Software Development
  • You expand the controlling and monitoring within your department and set impulses for the choice of new systems

This is what you’re offering for the job:

  • 5-10 years of professional experience in the technical support of a software company (ideally Software-as-a-Service), of which at least three years have been in a management position
  • Experience in the key account environment for enterprise level cutomers
  • Successfully graduated in technical degree
  • Good knowledge of software
  • High level of responsibility combined with strong service commitment and customer orientation
  • Excellent communication skills, empathy and enthusiasm
  • Hands-on mentality/li>
  • Structured approach to tasks
  • very good command of English, both in writing and in conversations

Our offer:

  • Varied and exciting tasks await you in a team of professionals who love their work
  • An attractive location with all shops for your daily needs and in direct proximity to the city centre, a multi-storey car park and direct tram connections are also available
  • Benefits such as massage, KVV subsidy or a personal parking space are just as much a part of our offer as subsidies for our pension plans are
  • We demand and promote suitable personal initiatives for further qualification
  • 30 days vacation right from the start are our standard
  • With regular events we strengthen the team spirit within all departments
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We look forward hearing from you!

Be a part of a great team

At BrandMaker, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out — and set you apart— especially if your career has taken some extraordinary twists and turns. At BrandMaker, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions.


Excellent public transport

Public transport subsidy

BahnCard subsidy

Access to inhouse parking

Free fresh fruit every week Free hot and cold drinks BusinessBike rental Gaming room
Home office option Flexible working hours 30 days of vacation Awesome office parties
Shopping opportunities in the same building Free massage Rental cars for employees Company pension plan

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