Teamlead Support (m/f/d)

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Marion Prasse BrandMaker HR Career

Marion Prasse

Director HR

Rueppurrer Str. 1
76137 Karlsruhe

About the Job:


  • Assuming responsibility for the technical management and leadership of the entire German support team (both German and English speaking)
  • Independent customer support and conducting regular customer meetings
  • Acting confidently as an interface between the project, IT and support teams
  • Monitoring daily activities (shifts, ticket queue, SLA) and compliance with relevant KPIs
  • Ensure smooth communication and collaboration with the various development departments
  • You actively participate in the operational processing of customer requests yourself
  • Conducting regular reviews of existing processes and their optimization



What You Need to Succeed:


  • Completed studies in computer science, business informatics or comparable qualification
  • You have several years of experience in the technical management of support teams
  • You know how to deal with difficult customer situations and distinguish yourself through your solution-oriented, communicative and structured personality
  • You have a high degree of understanding for the processes of our customers and a corresponding service mindset
  • The routine cooperation with different departments in a company is indispensable in this position
  • You are able to quickly familiarize yourself with new software, IT environments and the associated processes
  • You are fluent in written and spoken German and English
  • Strong understanding of digitalization and automation of processes
  • Knowledge for setting up relevant KPI systems
  • Experience in the implementation of a modern and up-to-date ticketting system
  • Your handling of common MS-Office applications is confident
  • High IT affinity would be very advantageous



What We Offer:


  • Both on-site and remote work is possible with us
  • You can expect a varied and exciting job in a team of professionals who love their work
  • The hierarchies are flat and the working atmosphere friendly
  • We demand and promote suitable personal initiatives for further education
  • many benefits such as a generous pension plan are also available for you
  • 30 days vacation right at the beginning are standard with us
  • Attractive salary with performance-related bonus
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We look forward hearing from you!

Be a part of a great team

At BrandMaker, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out — and set you apart— especially if your career has taken some extraordinary twists and turns. At BrandMaker, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions.


Excellent public transport

Public transport subsidy

BahnCard subsidy

Access to inhouse parking

Free fresh fruit every week Free hot and cold drinks BusinessBike rental Gaming room
Home office option Flexible working hours 30 days of vacation Awesome office parties
Shopping opportunities in the same building Free massage Rental cars for employees Company pension plan

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