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Customer Support

Getting companies to try and buy new marketing technology is not that difficult. Getting them to adopt, integrate, and renew is harder. That’s not how BrandMaker works.

We don’t succeed until you succeed

At BrandMaker, we focus on successful, continuing customer relationships more than license sales. That’s because we know our own ultimate success is driven by our retention of successful, growing customer accounts much more than “new logos”. As a privately-held firm, that’s our choice – and our mission.

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Support Team

We start by using our ears

You are our long-term investment
Project success for us goes beyond the functional setup to establishing a value-creating solution. It doesn’t “work” until it is “working” for your team. We invest for (your) success.

Highest customer satisfaction ratings
BrandMaker clients give us a 4.5 (of 5.0) satisfaction rating according Capterra, far ahead of the client experience of other MRM systems.

Companies stay with us 5+ years
Customer service has the highest priority at BrandMaker. That is why customers stay with us more than 5 years on average.

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Our operations support your operations

You now have an operations support team

We’re operations nerds. We get excited about streamlining workflows to run more efficiently. And we will work relentlessly to refine them when they don’t. Maybe it’s our German heritage. And we’re thinking about your “marketing operations” and not just your software.

Support Your Operations to Excel

Don’t just talk with us about software. Talk with us about equipping your team to run more efficiently.